Why can’t I connect Instagram?

1. Check your Instagram account type

You need a professional Creator or Business account. Check your account type in Instagram settings. If it is Personal, switch to a professional account. You do not need to change Creator to Business.

2. Check the link to a Facebook Page

Instagram must be linked to a Facebook Page, not just a personal profile. In Facebook, open the settings of the relevant Page and find its Instagram connection. Check that it shows the right @username.

3. Check access and permissions

Use a Facebook profile with access to the relevant Page. When connecting, allow clipledger access to the required Page and Instagram account. If Meta asks you to confirm the connection, complete the confirmation.

4. Try connecting again

Return to clipledger settings, sign in again and check which Instagram account is connected.

If several Instagram accounts are available, clipledger may automatically select the first eligible account. Contact support if a different account connects.

If Meta shows an error

Open Meta Business Support Home and check messages about your account. Advertising restrictions alone do not mean they are preventing the connection to clipledger.

Meta Business Support Home